Refund policy

 

Return Policy

Effective Date: 01-11-2025

At Fitaura, we want every health and wellness product to bring value — not stress! Please read our return and replacement policy carefully before placing your order.

1. How to Cancel an Order

Orders are usually dispatched within 24 hours. You may cancel your order only if it has not yet been shipped. Once shipped, cancellation is not possible.

To cancel your order, contact us immediately via:

Email: info@fitaura.in

WhatsApp: +91 9211306231

2. Damaged on Arrival

We take full responsibility for products damaged during transit. To process a claim:

• A parcel opening video is mandatory as proof for any damaged-on-arrival issue.
• Claims must be submitted within 24 hours of receiving the parcel.
• Send the parcel opening video and order details via WhatsApp or email to our support team.

Once verified, we will arrange a pickup and send a replacement at no additional cost.

3. Faulty or Manufacturing Defects

Products with manufacturing defects are eligible for replacement. This does not include damage caused by misuse, water exposure, or normal wear and tear.

Once approved, we will arrange pickup and dispatch a replacement within 7 working days.

4. Buyer Changed Their Mind

If you wish to cancel an order before it has been dispatched, a full refund will be issued. Once shipped, no refunds are possible for change-of-mind or dissatisfaction cases. Customized or perishable items are not eligible for return.

5. Exchanges

We currently do not offer direct exchanges. Every product is checked thoroughly before dispatch to ensure accuracy and quality.

6. Wrong Product Delivered

If you receive the wrong product, record a parcel opening video and contact us within 24 hours of delivery. Once verified, we will arrange a pickup and send the correct product at no additional cost.

7. Returned Parcels (Customer Not Accepted)

If a prepaid order is returned because the customer did not accept delivery, return shipping charges will be deducted before issuing the refund.

8. Support for Returns

For any issue not mentioned above, feel free to reach out to our customer support team via WhatsApp or email. We will do our best to resolve your concern promptly.