FAQ

Frequently Asked Questions (FAQ)

Welcome to Fitaura’s FAQ section! Here you’ll find quick answers to the most commonly asked questions about our products, orders, delivery, and customer support. If you still need help, feel free to reach us using the contact details below.

1. What products does Fitaura sell?

We specialize in high-quality health, fitness, face-care, and hair-care products designed to provide value-for-money solutions and help you achieve your wellness goals.

2. How can I place an order?

Simply browse our products, add your desired items to the cart, and complete checkout using your preferred payment method. If you face any issues, you can reach us via WhatsApp or email.

3. What payment methods do you accept?

We accept UPI, credit/debit cards, net banking, wallets, and COD (Cash on Delivery) for eligible orders. View our full Payment & Security Policy on our store for more details.

4. What are the shipping charges?

Shipping charges are shown clearly at checkout. We offer free shipping and low-cost delivery options depending on your order value. Please refer to our Shipping Policy for detailed information.

5. How long will it take to receive my order?

Orders are usually delivered within 5–7 working days after dispatch, depending on your location. Delays may occur during high-volume periods.

6. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or WhatsApp. You can use that link to monitor your delivery in real time.

7. What is your return or replacement policy?

We accept returns or replacements for damaged, defective, or incorrect products as per our Return Policy. A parcel opening video is mandatory for any return claim.

8. Can I cancel my order?

Orders can be cancelled before they are shipped. Once dispatched, cancellation is not possible. Please check our Cancellation Policy for more details.

9. Do your products come with a warranty?

Yes, certain products come with a limited warranty covering manufacturing defects. Please refer to our Warranty Policy for detailed information.

10. How can I contact customer support?

You may reach us through WhatsApp, email, or our contact form on the website. Details are provided below.