Payment and security policy
Payment & Security Policy
Effective Date: 01-11-2025
At Fitaura, your payment safety and personal data security are our highest priorities. Every transaction made on www.fitaura.in is processed through trusted, secure, and encrypted gateways to ensure a smooth and safe shopping experience.
1. Accepted Payment Methods
- UPI (Unified Payments Interface)
- Credit Cards & Debit Cards
- Net Banking
- Wallets (PhonePe, Paytm, Google Pay, etc.)
- Cash on Delivery (COD) – available on eligible products
For any payment-related queries, you can reach us through:
Email: info@fitaura.in
WhatsApp: +91 9211306231
2. Secure Payment Processing
All payments are processed using PCI DSS-compliant payment gateways that ensure industry-grade protection. Your card or banking details are fully encrypted and are never stored on our servers.
We will never ask for your card number, CVV, OTP, or banking login details through WhatsApp, email, or phone.
Before making a payment, always ensure that you are browsing on the official Fitaura website.
3. Data Protection
All personal and payment-related information is protected under applicable Indian data protection guidelines. Your information is used solely for:
- Order processing
- Delivery updates
- Customer support
We do not share or sell customer data to any third-party companies for marketing or promotions.
4. Fraud Prevention
To safeguard our customers, Fitaura may conduct additional verification on suspicious or high-risk orders. Such orders may be temporarily held or cancelled to prevent fraudulent activities.
5. Your Rights
You can contact our customer support anytime during working hours for assistance regarding payments, security concerns, or refund-related queries.
Customer Support Working Hours:
Monday to Saturday (09:00 AM – 06:00 PM)
Contact Us:
Email: info@fitaura.in
WhatsApp Chat: +91 9211306231
Contact Form: https://fitaura.in/pages/contact
Address: 2198, Sector 9, Faridabad, Haryana, India