Privacy policy

 

Privacy Policy

Effective Date: 01-11-2025

At Fitaura, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have when using fitaura.in.

1. Information We Collect

• Personal Information: Name, email, phone number, shipping & billing address.
• Order Details: Items purchased, transaction history, payment method (we do not store card details).
• Technical Data: IP address, browser type, device information, cookies, and usage analytics.
• Communication Data: Emails, WhatsApp chats, and support interactions.

Payments are processed by third-party payment gateways — we do not store debit/credit card numbers on our servers.

2. How We Use Your Information

• To process and fulfil orders and send delivery updates.
• To respond to customer support requests and communicate about orders.
• To improve our website, products, and services.
• To send marketing messages (only if you opt in) — you can unsubscribe anytime.

3. Cookies

We use cookies and similar technologies to remember your preferences, keep items in your cart, and analyze site traffic. You may disable cookies in your browser, but some features may not function properly.

4. Data Security

We implement reasonable security measures such as encryption and secure servers to protect your information. We retain personal data only as long as required for business or legal purposes. We never sell or rent your personal information to third parties.

5. Sharing Information

We share your data only with trusted service providers when necessary, including:

• Courier partners to ship and deliver orders.
• Payment gateways to process transactions.
• Support platforms to provide customer assistance.

All partners are contractually required to protect your information and use it only for agreed purposes.

6. Your Rights

You may request access, correction, or deletion of your personal data, and you may opt out of marketing messages anytime. To exercise these rights, contact us at info@fitaura.in.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices — please review their policies separately.

8. Policy Updates

We may update this Privacy Policy occasionally. The effective date above indicates the latest version — please review periodically for updates.