Warranty Policy

Effective Date: 01-11-2025

Thank you for choosing Fitaura! We are committed to providing high-quality health, fitness, and personal care products. This Warranty Policy explains what is covered, what is not covered, and how to request a replacement if required.

1. Warranty Coverage

All eligible products purchased from fitaura.in include a limited warranty that covers manufacturing defects for a period of 15 days from the date of delivery.

This warranty covers:

Non-functional or defective components due to manufacturing issues
Broken or missing parts caused by manufacturing error
Product not working on arrival (must be reported within 24 hours)

2. What’s Not Covered

The warranty does not cover:

Physical damage after delivery
Damage caused by misuse, mishandling, or improper storage
Water or moisture-related damage (where not applicable)
Normal wear and tear, fading, or cosmetic deterioration
Issues caused by regular usage beyond the product’s normal lifespan

3. Warranty Claim Process

To request a warranty claim, please follow the steps below:

Record a parcel opening video when your package is delivered.
Report any defect or issue within the 15-day warranty period.
Share your order number, issue details, and video proof via WhatsApp or email.

After verification, we will arrange a pickup and provide a replacement at no additional cost. Replacements are usually dispatched within 7 working days after approval.

4. Warranty Period

The warranty is valid for 15 days from the date of delivery. Claims made after this period cannot be processed.

5. Our Commitment

At Fitaura, we aim to deliver value-for-money products that enhance your health, fitness, and personal well-being. Your satisfaction and safety are our top priorities, and we are always here to help ensure a smooth and hassle-free experience.

Contact Information

Website: fitaura.in
Email: info@fitaura.in
WhatsApp: +91 9211306231
Address: 2198, Sector 9, Faridabad, Haryana, India
Support Hours: Monday to Saturday (09:00 AM – 06:00 PM)